Terms & Conditions

1. Services

All services are provided by EMPOWERMENT WITH LAURA LTD - a company registered in England and Wales (company number 14870137) with a registered address of The Grange, 1 Main Road, Nether Broughton, Leicestershire, LE14 3HB (‘we’, ‘our’, ‘us’ in this privacy statement).

EMPOWERMENT WITH LAURA LTD provides Life Coaching services as The Good Girl Syndrome Coach®. The services provided under these Terms include:

1. 1 x one to one Compass Call via Zoom, lasting 90 minutes
2. 8 x one to one Coaching Calls via Zoom lasting 60 minutes
3. 1 x one to one Conclusion Call via Zoom, lasting 90 minutes
4. The calls will cover any elements of your personal or professional life, which you wish to discuss, as relevant to Good Girl Syndrome (including, but not limited to people pleasing, perfectionism, weak boundaries, over-extended responsibility, external validation and suppressed emotions).
5. For the duration of the 12 week programme, you will also have access to Personal Voice Support via Whatsapp, Instagram or other communication platform of your choice, on weekdays.

Please allow up to 24 hours for a response to your message.

Should you have any specific goals or aims in mind, which are not listed above then these will need to be agreed in advance.

Once payment has been completed, you will receive a pre-Coaching questionnaire to complete & return in advance of the Compass Call, so that we can discuss your answers and make the most of the time during the Coaching sessions.

You will also receive a Calendar link to schedule your Compass Call and subsequent Coaching Sessions.  

2. Fees and Payment Terms

All fees are charged in advance. VAT is not charged and there are no additional expenses.

Where payments plans are agreed with EMPOWERMENT WITH LAURA LTD., payments are due monthly, on the first day of each month.

Payment is due within 7 days of the date of any invoice.

No Coaching will begin until payment has been received in full.

After the 7-day period any outstanding sums become an unpaid debt. EMPOWERMENT WITH LAURA LTD. reserve their right to seek statutory interest on any unpaid debts.

3. Cancellation and Postponement

To ensure maximum use of the time we have together, please attend appointments on time, fully prepared and with minimum distractions (i.e. in a quiet space, with devices on silent mode).

If you are unable to attend, due to an unavoidable issue or scheduling conflict, please do provide as much notice as possible.

Should you need to cancel or postpone a Coaching session, for any reason, notification should be made in writing to [email protected]

If you wish to re-schedule your session for a different time during the same week, it will depend upon availability in the Coaching schedule, however we will do our utmost to accommodate you.

Where cancellation or postponement is made with less than 24 hours before the Coaching session, a cancellation fee will apply; this will be 50% of a 1:1 Coaching Session (£70).

If you fail to attend an appointment, without any notice, your entire Coaching session will be forfeited, and no refund or re-schedule will be offered.

At the sole discretion of the Coach, the Client may be offered an alternative date and time, for the missed session.

If in the unlikely event that we as the provider need to cancel a Coaching session, due to unforeseen circumstances, we will notify you as soon as is reasonably practical and coordinate with the Client to reschedule – ensuring minimum inconvenience.

4.  Refunds & Complaints

As you are booking a Coaching session for a specific date and time, no refunds are provided if you change your mind or can’t attend. However, you can postpone your appointment time provided that sufficient notice (a minimum of 24 hours) is given.

If you withdraw from your Coaching package within the first 14 days, for any reason, you will be entitled to a full refund (minus a 20% administration fee and the value of any Coaching sessions already taken).

I am committed to providing you with a high-quality, ethical service which is both efficient and effective. Should you have any complaints in relation to any aspect of our service, please contact Laura Davison at [email protected]. I agree to look into your complaint carefully and promptly and take reasonable steps to resolve it.

5. Disclaimers

It is important that you are aware that Coaching is NOT therapy, financial planning, or any other form of advice. At times before and throughout the coaching sessions, the Coach may advise you to consult a professional or other expert, before making certain decisions. The Client is solely responsible for following this advice, for the selection of an appropriate professional, and for implementing any suggestions that they may make.

Whilst many clients experience significant breakthroughs, increased clarity and awareness, as a result of our services, we offer no guarantees. Each person and business is different and results may vary.

All services provided are limited to a specific period which will be agreed in advance with a specific start and end date confirmed. For Good Girl Goodbye, the programme duration is 12 weeks.

All services are performed by EMPOWERMENT WITH LAURA LTD. No services are outsourced.

6. Intellectual Property Rights

In the event that I provide you with manuals, templates, or worksheets to assist in your business & personal life, I retain all copyright for any document prepared in the course of providing my services. Any documents are not to be copied, distributed, or shared without prior permission.

7. Communication

General communication with clients will be via email or telephone unless otherwise agreed in advance. Electronic communications are not totally secure, and I cannot be held responsible for damage or loss caused by viruses.

My usual business hours are 10am until 6pm GMT, Monday to Friday. Outside of these times responses to any communications may not be read or responded to.

Please be aware that as part of the content strategy for my business, social media posts may be uploaded to social channels outside of these hours.

8. Data Protection

We are committed to protecting your data.

Our privacy policy is available at https://www.goodgirlsyndromecoach.com/privacy

9. Confidentiality and Retention of Information

This coaching relationship, as well as all information (documented or verbal) which the Client shares with the Coach as part of this relationship, is bound by the principles of confidentiality set forth in the ICF Code of Ethics.

Please be aware that the Coach – Client relationship is not considered a legally confidential relationship (unlike the medical and legal professions) and thus communications are not subject to the protection of any legally recognised privilege.

The Coach agrees not to disclose any information pertaining to the Client without the Client’s written consent.

I will take all reasonable steps not to disclose personal information about you and your business, save for in circumstances as required by law or by me to perform the internal operations of my business, such as disclosure to an accountant.

Documents and information in relation to your matters will not be held longer than required by insurance provider obligations.

The Client may record their Coaching sessions on Zoom, but only with prior consent from the Coach.

The Coach may record sessions for their own professional development, to share with mentors, supervisors, and legal advisors. This will only happen with the prior consent of the Client. If sharing with others, any identifying personal details will be altered or removed, in order to preserve the identity of the Client, if required.

10. Limitation of Liability

I do not and cannot guarantee any specific results in respect of transformational mindset changes, lifestyle changes or career changes, which you seek Coaching for.

11. Third Party Rights

No person other than the person provided with a copy of these Terms of Business shall be deemed to have the benefit of the services or have any rights to enforce or rely on any of the terms.

12. Applicable Law

These Terms of Business are our standard terms and conditions of business and should at all times be construed in accordance with the laws of England & Wales.

The courts of England & Wales will have exclusive jurisdiction in relation to any claim, or dispute arising out of this engagement or any matter arising from it.

13. The Coach – Client Relationship

A. The Coach will maintain the ethics and standards of behaviour, in accordance with the ICF Code of Ethics.

B. The Client is solely responsible for creating and implementing their own physical, mental, and emotional well-being, including decisions, choices, actions, and results arising out of or resulting from the coaching relationship. As such, the Client agrees that the Coach is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by the Coach.

C. The Client understands that coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease.

D. The Client acknowledges that coaching does not involve the diagnosis or treatment of mental disorders, and that coaching is not to be used as a substitute for counselling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical, or other qualified professionals. It is the Client’s exclusive responsibility to seek such independent professional guidance as needed.

E. If the Client is currently under the care of a mental health professional, it is recommended that the Client promptly inform the mental health care provider of the nature and extent of the coaching relationship agreed upon by the Client and the Coach.

F. The Client acknowledges that coaching is a comprehensive process, which may involve different areas of his or her life, including work, finances, health, relationships, education, and recreation. The Client agrees that deciding how to handle these issues, incorporate coaching principles into those areas and implementing choices, is exclusively the Client’s responsibility.

G. The Client understands that in order to enhance the coaching relationship, the Client agrees to communicate honestly, be open to feedback and assistance and to create the time and energy to participate fully in every session.

H. The Client further acknowledges that they may terminate or discontinue the coaching relationship at any time.

14. The Coaching Partnership Commitment

I (the Coach) commit to:

▪ offering a safe, judgement free space to explore and share the Client’s thoughts and feelings

▪ maintaining boundaries & confidentiality, building trust and respect in each session

▪ listening carefully, in order to personalise questions, evoke awareness and facilitate growth

▪ support the Client & ensure accountability, as they establish and implement their action plan

YOU (the Client) commit to:

▪ taking responsibility for your own personal and/or professional development

▪ actively taking reasonable steps to implement an agreed action plan

▪ being willing to take risks and overcome obstacles, to create sustained behaviour changes

▪ being open and honest about thoughts and feelings

WE (Coach and Client) both commit to:

▪ adhering to the coaching contract (or mutually agreeing to vary it)

▪ establishing clear goals and working together to achieve them

▪ being open & honest about the coaching relationship (seeking solutions where appropriate, if issues arise)

▪ evaluating the coaching process and progress, in alignment with personal & professional goals